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Patient Satisfaction

Patient Satisfaction

Patient Satisfaction Outcomes

Commitment to Quality

The staff at the Kempsville Center for Behavioral Health is dedicated to providing high quality care to children, adolescents and their families.

The center is accredited by The Joint Commission for meeting or exceeding the standards that govern quality healthcare. We are licensed by the Commonwealth of Virginia and The Virginia Department of Behavioral Health and Developmental Services.

Kempsville Center for Behavioral Health employees are committed to making every interaction a “WOW” experience by demonstrating the following Service Excellence behaviors:

  • Treat everyone as a guest
  • Demonstrate professionalism and excellence in the things I do
  • Practice teamwork

We are committed to fairness and trust with our patients, the physicians, purchasers of our services, and employees. We conduct our business according to the highest ethical standards.

Teamwork

  • We work together to provide ever-improving customer service.
  • Our team approach supersedes traditional departmental organization and creates a true customer focus.
  • People at all levels of the organization participate in decision-making and process improvement.

Compassion

  • We never lose sight of the fact that we provide care and comfort to people in need.
  • Patients and families who rely upon us receive respectful and dignified treatment at all times.

Innovation in Service Delivery
We in the development of new and better ways of delivering our services.

Inpatient Satisfaction Scores (January – December 2020)

Statement Rating
I had input into my treatment goals.
4.5
I feel better now than when I was admitted.
4.5
I understand what my medications do and why/how I should take them.
4.6
I understand the importance of following my discharge plan.
4.7

Outpatient Satisfaction Scores (January – December 2020)

Statement Rating
My therapist responded to and addressed my needs.
4.8
I was treated with dignity and respect.
4.6
I feel better now than when I was admitted.
4.6

We’re Here to Help. Call Today.

If your child or teen is facing difficulties with mental health, Kempsville Center for Behavioral Health may be able to help. Call 757-461-4565 today for a no-cost, confidential assessment. No referral or emergency room visit is needed.